Degraded Performance On Our Cellular Network

Incident Report for Relay

Resolved

This incident has been resolved with our carrier partner. If you continue to experience issues with your Relay's connectivity, please be sure to contact Relay Support to investigate your specific concerns.

Posted Nov 12, 2020 - 06:00 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2020 - 13:08 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 05, 2020 - 13:08 EST

Investigating

We are aware of an issue with our carrier network intermittently impacting connectivity of Relay devices. If your Relay is reporting that it is offline, please reboot your device. If you continue to have issues, please contact Relay support.

Posted Nov 05, 2020 - 13:02 EST

This incident affected: Cellular Service.