A fix has been identified and we are currently monitoring our systems.
Posted Dec 05, 2022 - 16:00 EST
Update
Due to a widespread partner outage, we are currently seeing issues with logging into Relay Dash, Relay App, and the Relay Account portal as well as cell service for our Relay Consumer offering.
We are currently investigating the extent of the issue.
Posted Dec 05, 2022 - 15:19 EST
Investigating
We are currently experiencing degraded service with one of our cellular network partners. During this time period, some customers may experience a loss in cellular connectivity and trouble activating their Relay over the cellular network. We'll provide updates here when we have more information available. We apologize for any inconvenience this has caused and thank you for your patience.
Posted Dec 05, 2022 - 15:09 EST
This incident affected: Cellular Service, Relay Product Functionality, Account Portal, and Activation | Provisioning.